Knowledge Base

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Knowledge Base

Training Partners

Training Partners

Our goal is to help you grow your business by delivering training, education, and certification.

Training

What is the process for ordering a Distance Learning training course?

What is the process for ordering new instructor dongles?

If a student is living in a different country and attending a Global Virtual training course, can we provide a digital copy of the course manual?

Can I run a training course for more than 5 days?

Can training course material be provided in other languages?

If I see a water mark on the lesson slides, how can I fix the problem?

What is the process to add a new Instructor, Invigilator or Administrator?

How can I fix a problem with Keypoint software?

Which platforms can be used for a virtual course?

How do I prepare the instructor laptop or computer for the training course?

What if a student is unable to access the learning zone materials?

We have a potential customer discussion, seminar or event planned with a group of people, could you provide a dongle code for the event?

How can I help a student having trouble finding the content in the Learning Zone?

Vibration Analysis Category I-IV Instructors

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Exams

Are exam videos required for online exam sessions?

Are exam videos required for every paper exam session?

How do my students order independently invigilated online exams?

What is the process for ordering paper exams for exam sessions with approved MIBoC Invigilators?

I have students that have taken an exam, how do I know the exam has been received for grading?

Can a student sit an exam without taking the training course?

Do we need to video record our exam session?

Does the Invigilator form need to be filled out for online and classroom exams?

How long does it take for a student to receive their exam results for online or paper exams?

I have students that have taken an exam, how do I know the exam has been received for grading?

What is the process for ordering online exams for classroom-based exam sessions with approved MIBoC Invigilators?

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Certification

Can a student get a hard copy of their certificate after passing the exam?

Renewals

If a student’s certification expired more than 12 months ago, can it still be renewed?

FAQ

Our ATC/AEC certificate is expiring in the coming months. What is the process to renew your certificate?

Policy Documents & Forms

Sanctions

TMS (Training Management System)

Cancelling a course in the TMS

Check TMS Student info and resend Registration email

Ordering training materials and/ or paper exams

Keypoint TTS export

Generating a dongle code

Printing training attendance & exam sign-off sheets

What is the process for ordering online exams for classroom-based exam sessions with approved MIBoC Invigilators?

Checking company details in the TMS

Updating personal details in the TMS

How do I log into the Training Management System (TMS)?

Where can I manage new or existing courses in the TMS?

Adding a Student to a course

Printing Completion Certificates.

Checking the Training Calendar

Creating a new course

Customising your screen layouts

Searching for students

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