Lifelong Learning is accessed using an authenticating service that provides 2-factor authentication. In order to login you will need to enter a one-time code from an authentication app.
Choosing an authentication app
There are many apps available for iOS and Android phones. They are either totally free or will offer a free account for your personal use. It is up to you which app you use depending on the phone you have, what app you already use for other services, which features you prefer, eg cloud backup, and more.
We have tested Microsoft Authenticator, Google Authenticator and 2FAS.
If you don’t have a smartphone, apps exist for Windows and MacOS computers. Extra instructions are below.
Creating your account and accessing Lifelong Learning for the first time
On your first login, you will need to have your chosen authentication app installed. You will then need to create an account with our authenticating service (Auth0).
Go to https://lifelong.mobiuslearnonline.com You will be redirected to the login site.
Click the ‘Sign up’ tab to sign up for a new account.
Enter your email address. This needs to be the same email address that is on your account on the Lifelong Learning site.
Create a password. Note the password requirements: at least 8 characters and containing at least 3 lower case letters, upper case letters, numbers and special characters.
You will then be shown a QR code which you need to scan with your authenticator app. This will create an account within the authenticator app and give you the one-time code you need to enter.
Enter the code where prompted and click ‘Continue’.
Once you enter the code you will be asked to link your Lifelong Learning account with the authorisation account. Click ‘Accept’.
You will now be taken back to the Lifelong Learning site and will be logged in.
You will also receive an email with a verification link. Click the link to verify your email address.
Signing up with Google
You can do the sign up using Google. Click the ‘Sign up with Google’ button and enter your Google login details. Once that is done you will then need to scan the QR code with your authenticator app. Note that if your Lifelong Learning account was not set up with a Google (Gmail) email address then this method will not work and you will need to use the method described above. The email address you use for authentication needs to be the same as the email address in your Lifelong Learning account.
You then complete the sign up as above, scanning the QR code, entering the one-time code and accepting the link to Lifelong Learning.
Setting up Lifelong Learning if you don’t have a smartphone
Authentication services exist for Windows and MacOS computers. We have tested Authy and these instructions relate to Authy only.
Download Authy for Windows/MacOS from authy.com. Once installed you will be prompted to create an account with your phone number as your account id. You will need to verify your phone number with an SMS, WhatsApp message or phone call. Enter the verification code that you receive.
Go to https://lifelong.mobiuslearnonline.com and click the ‘Sign up’ tab to sign up for a new account. Enter your email address and create a password. You will now need to set up Authy with the code represented by the QR image. Click on ‘Trouble scanning?’ and the code will be presented as text. Click the ‘Copy code’ button. In Authy, click on ‘+’ to add a new service and paste in the code. You can name this account, eg ‘Mobius Lifelong Learning’, for easy identification. Make sure the ‘token length’ is set to 6-digit. Authy will then display the one-time code.
You then complete the sign up as above, entering the one-time code and accepting the link to Lifelong Learning.
Normal login experience
If you have already set up your account then each time you want to log in to Lifelong Learning you will be redirected to log in to our authorising site and enter the access code showing in your authenticator app.
Go to https://lifelong.mobiuslearnonline.com.
Enter your email address and password. The email address needs to be the same one you chose to use as your login to the Lifelong Learning site.
If you have forgotten your password click on the ‘Don’t remember your password?’ link.
Now open your authenticator app and get the code that is displayed for your Lifelong Learning login.
Enter the code and you will be logged in. Codes are regenerated every 30 seconds. You need to use the code that is current at that time, eg if the 30 seconds expires before you enter the code and click ‘Continue’ the code will be rejected. You then need to enter the next code that appears in the authenticator app.
You can select “Remember this device for 30 days” and then you will not need to enter the one-time code again on that computer until the 30 days have expired.
Logging in with Google
If you did your initial sign-up with Google then you need to continue to use this for your regular logins.
Click ‘Sign in with Google’. If you are already signed in to your Google account on your PC you will be taken straight to the one-time code screen. If not, enter your Google account details then the one-time code from your authentication app.
Logging in when you don’t have a smartphone
Log into the Lifelong Learning authentication service using your username and password. When prompted for the one-time code, open your desktop authenticator and copy and paste the code, or type it in directly.
Changing authentication app
If you want to generate your codes from another authentication app you will need to first have your access reset. Please contact training-support@mobiusinstitute.com to have this done. When you next log in you will be presented with the QR code again which you can scan with your new authentication app.
Signing out
To ensure the security of your account, when you sign out of Lifelong Learning, you are also signed out of our authorising site. You will need to login again when you next want to access your training.
Support
For any technical issues, please email training-support@mobiusinstitute.com including the details of what you were doing when the problem occurred and a screenshot of the error you are seeing.